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Policies

Our Policies

1. Organizational Governance and Compliance
2. Human Resources and Staff Management
3. Health, Safety, and Environment
4. Learner Management
5. Quality Assurance and Program Management
6. Data Protection and Information Security
7. Financial Management
8. Business Continuity and Disaster Recovery

1. Organizational Governance and Compliance

Conflict of Interest:
The purpose of this policy is to ensure that all decisions made at Certify Training Center FZ LLC are free from personal bias and external influences, in accordance with UAE Federal Law No. 3 of 1987 (Penal Code).

This policy applies to all staff, management, and board members of Certify Training Center FZ LLC.

Policy Statement:

All personnel are required to avoid conflicts of interest to ensure integrity and transparency in our operations.
Immediate disclosure of potential conflicts is mandated under the law.

Procedures:

  • Prompt disclosure of conflicts to the compliance officer.
  • Assessments made by the compliance team to recommend necessary action.
  • Handling conflicts through strategic mitigation measures.
  • Maintaining a register of all conflicts and resolutions.
    Violations of this policy can lead to disciplinary actions, consistent with UAE labor laws.

Anti-bribery and Corruption Policy
To ensure all business operations comply with UAE Federal Law No. 11 of 2021 on Combating Crimes of Bribery and Corruption.

Covers all employees and business partners of Certify Training Center FZ LLC.

Policy Statement:

Strict prohibition of all forms of bribery and corruption.
Compliance with UAE anti-bribery laws is mandatory for all employees and associates.

Procedures:

  • Regular training sessions on the legal implications of bribery and corruption.
  • Audits to monitor compliance with this policy.
  • A secure channel for reporting suspected bribery or corruption.
  • Disciplinary actions, including termination and potential legal consequences under UAE law.
  • Annual review to align with current laws and regulations.

Modern Slavery Statement

To demonstrate our commitment to combating modern slavery and human trafficking, aligning with international human rights standards and UAE Federal Law No. 51 of 2006.

Applies to all individuals within the company and its business relationships.

Policy Statement:

Zero tolerance for modern slavery in our operations and supply chain.
Commitment to ethical business practices as per UAE and international laws.

Procedures:

  • Identify risks related to modern slavery.
  • Ensuring all partners comply with our ethical standards.
  • Educate staff on recognizing and preventing slavery and trafficking.
  • Mechanisms to report violations safely and without retaliation.
  • Violations will result in serious disciplinary measures and may involve legal actio

2. Human Resources and Staff Management

Staff Recruitment Policy
To ensure a fair, transparent, and effective process for recruiting the best possible talent in line with UAE labor laws and international best practices.

This policy applies to all recruitment activities at Certify Training Center FZ LLC.

Policy Statement:

Recruitment practices will be fair, inclusive, and transparent, aiming to attract a diverse range of candidates while avoiding discrimination.
Adherence to UAE Federal Law No. 8 of 1980 (Labour Law) and its amendments.
Procedures:

  • All vacancies will be advertised internally and externally to ensure a wide pool of candidates.
  • Applications will be accepted through formal channels and screened against predefined criteria.
  • Interviews will be conducted by a panel to ensure objectivity. Criteria for evaluation will be clearly defined and communicated.
  • Candidates will be selected based on merit and fit with organizational values.
  • Successful candidates will receive formal job offers and will be guided through an onboarding process that familiarizes them with the organization.

Induction Policy
To effectively integrate new employees into the organization, ensuring they understand their roles, responsibilities, and the values of Certify Training Center FZ LLC.

This policy applies to all new employees.

Policy Statement:

All new hires will undergo a comprehensive induction program to set them up for success within the organization.
Procedures:

  • Introduction to the company culture, key policies, and procedures.
  • Role-specific training sessions to equip new hires with the necessary skills and knowledge.
  • Assignment of a mentor for initial guidance and support.
  • Regular feedback sessions to address any concerns and adjust the induction program as necessary.

Staff Development and IQA (Internal Quality Assurance) Policy and Strategy
To promote continuous professional development and ensure quality standards in staff performance in alignment with the strategic goals of Certify Training Center FZ LLC.

This policy covers all employees.

Policy Statement:

Commitment to ongoing professional development and maintaining high standards of quality and performance.
Procedures:

  • Regular training, workshops, and seminars to enhance skills and knowledge.
  • Annual performance evaluations to assess progress and identify areas for improvement.
  • Implementation of an Internal Quality Assurance system to monitor and improve the quality of work.
  • Opportunities for career progression based on performance and organizational needs.
  • Non-compliance with any part of these HR policies may lead to disciplinary action as per the organizational guideline

3. Health, Safety, and Environment

 Health and Safety Policy
To ensure a safe and healthy working environment for all employees, visitors, and contractors at Certify Training Center FZ LLC, in compliance with UAE Federal Law No. 8 of 1980 and subsequent regulations related to workplace health and safety.

This policy applies to all employees, contractors, and visitors at Certify Training Center FZ LLC.

Policy Statement:

We commit to maintaining high standards of health and safety, preventing injuries, and continually improving our health and safety management systems.
Procedures:

  • Conduct regular risk assessments to identify and mitigate workplace hazards.
  • Provide ongoing training to all employees on health and safety practices and emergency procedures.
  • Implement a system for reporting and investigating workplace accidents to prevent future occurrences.
  • Regularly audit health and safety practices and systems to ensure compliance and identify areas for improvement.

Risk Management Policy
To identify, evaluate, and manage risks effectively, ensuring the resilience and sustainability of business operations.

This policy encompasses all aspects of risk at Certify Training Center FZ LLC, including strategic, operational, financial, and compliance risks.

Policy Statement:

We are committed to a proactive approach to risk management, minimizing risks to acceptable levels and ensuring preparedness for unexpected events.
Procedures:

  • Identify risks through brainstorming sessions, interviews, and analysis. Assess risks based on their likelihood and impact.
  • Maintain a full risk register that details all identified risks, their assessments, and mitigation strategies.
  • Develop and maintain contingency plans for critical risks, ensuring business continuity.
  • Regularly review and update the risk management policies and the risk register to reflect changes in the business environment and operations.

Safeguarding Policy
To protect vulnerable groups, including minors and those at risk, from harm, abuse, or exploitation within the environments controlled by Certify Training Center FZ LLC.

This policy applies to all employees and associates of Certify Training Center FZ LLC who might come into contact with vulnerable groups.

Policy Statement:

We are committed to the safeguarding of all vulnerable individuals associated with our activities, ensuring their safety and welfare at all times.
Procedures:

  • Provide necessary training to employees to recognize signs of abuse or neglect and understand how to act appropriately.
  • Establish clear procedures for reporting suspected abuse or harm, ensuring confidentiality and appropriate actions.
  • Ensure that reported cases are followed up promptly and that support is provided to the affected individuals.

ED&I (Equality, Diversity & Inclusion) Policy
To promote an inclusive workplace where diversity is embraced, and all employees are treated with respect and dignity.

This policy applies to all employees of Certify Training Center FZ LLC.

Policy Statement:

We are committed to creating an environment that is inclusive and free from discrimination, where diversity is valued, and everyone has the opportunity to reach their potential.
Procedures:

  • Implement fair recruitment practices that promote diversity and equal opportunities.
  • Provide training on ED&I to all employees, fostering an understanding and appreciation of diversity.
  • Regularly review employment practices and policies to ensure they support ED&I objectives.

4. Learner Management

Learner Identification Procedures
To accurately identify learners to maintain the integrity of assessments and certifications at Certify Training Center FZ LLC.

This procedure applies to all learners enrolled in any program offered by Certify Training Center FZ LLC.

Policy Statement:

Proper identification is required for all learners to ensure that assessments, certifications, and records are attributed to the correct individual.

Procedures:

  • Learners must provide valid government-issued identification at the time of registration.
  • Identification will be verified before the commencement of any course or examination.
  • Copies of identification documents will be securely stored as part of the learner’s record.

Access to Fair Assessment Policy
To ensure all learners are assessed fairly and equitably, promoting transparency and equal opportunities for success.

This policy applies to all assessments conducted by Certify Training Center FZ LLC.

Policy Statement:

Every learner has the right to be assessed in a manner that is fair, consistent, and free from bias.

Procedures:

  • Assessments are designed to be fair and to accurately measure learner knowledge and skills without bias.
  • Assessors are trained in fair assessment practices and are required to adhere to standardized criteria.
  • A clear process is in place for learners to appeal assessment decisions they believe to be unfair.

Reasonable Adjustments and Special Considerations Policy
To accommodate learners who have disabilities or certain temporary or permanent conditions that could disadvantage them in completing an assessment under standard conditions.

Applies to all learners requesting adjustments or considerations at Certify Training Center FZ LLC.

Policy Statement:

We are committed to providing reasonable adjustments and special considerations to ensure that assessments are accessible to all learners.

Procedures:

  • Learners must submit a formal request for adjustments or considerations, supported by documentary evidence such as medical reports.
  • Each request is assessed on a case-by-case basis to determine the most appropriate adjustments.
  • Adjustments are implemented to minimize the impact of the learner’s condition on their assessment performance.

Learner Withdrawal Policy
To outline the process and conditions under which learners can withdraw from a course and the implications of such a decision.

This policy applies to all learners enrolled at Certify Training Center FZ LLC.

Policy Statement:

Learners have the right to withdraw from a course, but must be aware of the academic and financial implications of such a decision.

Procedures:

  • Learners wishing to withdraw must notify the administration in writing.
  • Learners are encouraged to discuss their decision with a counselor to understand the implications and explore alternatives.
  • Financial and academic records will be settled according to the terms at the time of withdrawal.

Malpractice and Maladministration Policy
To prevent, investigate, and address any instances of malpractice or maladministration associated with learner assessments.

This policy applies to all staff and learners at Certify Training Center FZ LLC.

Policy Statement:

We uphold the highest standards of integrity and transparency in administering learner assessments.

Procedures:

  • Staff training and secure assessment processes to prevent malpractice and maladministration.
  • A system for reporting suspected malpractice or maladministration confidentially.
  • Thorough investigations are conducted when malpractice or maladministration is suspected.
  • Penalties for confirmed cases of malpractice or maladministration can range from reprimand to dismissal or disqualification, depending on the severity of the case.

5. Quality Assurance and Program Management

Program Review/Continuous Improvement Policy
To ensure the continuous improvement of educational programs and services, maintaining high standards and adapting to changing educational needs and best practices.

This policy applies to all programs and courses offered by Certify Training Center FZ LLC.

Policy Statement:

Regular reviews and continuous improvement processes are integral to maintaining the relevance and quality of our educational offerings.
Procedures:

  • Conduct annual reviews of all programs to assess their effectiveness and relevance.
  • Gather feedback from learners, instructors, and industry experts to inform program improvements.
  • Based on the review findings, implement necessary changes to course content, delivery methods, and resources.
  • Continuously monitor the effects of any changes and report on improvements to the management team.

Complaints Policy (Published)
To provide a clear and fair mechanism for handling complaints from learners, staff, or other stakeholders, ensuring that all complaints are dealt with promptly and effectively.

This policy covers all complaints related to the services and programs offered by Certify Training Center FZ LLC.

Policy Statement:

We are committed to resolving complaints fairly and transparently, recognizing them as an opportunity to improve our services.
Procedures:

  • Complaints can be filed in writing or electronically through designated channels.
  • Complaints are acknowledged within 24 hours and a full response is provided within 10 working days.
  • Aim to resolve complaints at the earliest, and feedback is provided to the complainant on the resolution process.

Enquiry and Appeals Procedures
To outline the process for enquiries and appeals regarding assessments, certification decisions, or any other formal decisions made by Certify Training Center FZ LLC.

This policy applies to all learners and other stakeholders wishing to challenge or seek clarification on decisions made by the Center.

Policy Statement:

We ensure that all enquiries and appeals are handled with fairness and transparency.
Procedures:

  • Stakeholders may make an enquiry about any decision or process, which will be addressed promptly.
  • If not satisfied with the response, stakeholders may file a formal appeal, which will be reviewed by a committee.
  • The appeals committee will make a decision within a specified timeframe, ensuring a thorough review of all relevant information.

Learner Feedback Procedures
To systematically collect and analyze feedback from learners to improve the educational experience and outcomes at Certify Training Center FZ LLC.

This policy applies to all current learners across all programs offered by the Center.

Policy Statement:

Regular collection of feedback is essential for continuous improvement and learner satisfaction.
Procedures:

  • Feedback is collected through surveys, focus groups, and direct feedback mechanisms at multiple points during the program.
  • Feedback is analyzed systematically, and actions are taken based on the insights gained.
  • Respond to learners on how their feedback has been used to improve programs and services.

6. Data Protection and Information Security

Data Protection and Information Security

To ensure the protection and proper handling of personal data in compliance with the General Data Protection Regulation and the UAE’s data protection laws.

This policy applies to all personal data processed by Certify Training Center FZ LLC.

Policy Statement:

We are committed to protecting the privacy and security of personal data collected from employees, learners, and other stakeholders.
Procedures:

  • Data is collected lawfully and transparently, with consent where necessary.
  • Personal data is used only for the purposes explicitly stated at the point of collection.
  • Data is kept no longer than necessary and is disposed of securely.
  • Individuals have rights to access, correct, and request the deletion of their data.
  • Regular audits are conducted to ensure compliance with UAE data protection laws.

Information Security Policy
To establish and maintain an information security management system (ISMS) that protects company and client information in alignment with best standards.

This policy applies to all information systems used by Certify Training Center FZ LLC.

Policy Statement:

We prioritize the security of our information assets against unauthorized access, disclosure, alteration, or destruction.
Procedures:

  • Regular risk assessments to identify and evaluate information security risks.
  • Access to information is restricted based on roles and responsibilities to prevent unauthorized access.
  • Procedures for responding to information security breaches are established, including incident response and notification processes.
  • Ongoing training for employees on information security policies and best practices.
  • Continuous monitoring and periodic audits of the ISMS to ensure its effectiveness and compliance with it.

7. Financial Management

Invoicing Procedures
To establish standardized procedures for issuing invoices to clients, ensuring timely payments and proper financial tracking.

This policy applies to all financial transactions requiring invoicing at Certify Training Center FZ LLC.

Policy Statement:

We ensure accuracy, transparency, and consistency in our invoicing practices to maintain financial integrity and client trust.
Procedures:

  • Invoices are generated immediately upon enrollment or purchase of services and are detailed with all relevant charges.
  • Each invoice includes the date of issue, a unique invoice number, client details, description of services, total cost, due date, and payment instructions.
  • Invoices are sent electronically to the client’s registered email address or, if requested, by postal mail.
  • Payments are tracked using financial software, and reminders are sent prior to the due date.
  • Procedures for handling disputes over invoices are clearly outlined, including contact information for queries and a timeframe for resolution.
    Statement of Fees (Published)
  • To provide transparency and clarity regarding all fees charged for services provided by Certify Training Center FZ LLC.

Policy Statement:

We publish a comprehensive statement of fees to inform clients about all potential charges associated with our services.
Procedures:

  • All fees for courses and services are listed in the statement of fees, including tuition, materials, registration, and any other applicable charges.
  • The statement of fees is available on our website, in brochures, and upon request at our offices.
  • The statement of fees is reviewed annually and updated to reflect any changes in pricing.
  • Clients are notified of any changes in fees at least one month before the new fees take effect

8. Business Continuity and Disaster Recovery

Business Continuity & Disaster Recovery Plan(s)/Strategy
To ensure the resilience of Certify Training Center FZ LLC by preparing for, responding to, and recovering from disruptions effectively, thereby minimizing impact on operations, reputation, and stakeholders.

This policy applies to all aspects of operations at Certify Training Center FZ LLC.

Policy Statement:

We are committed to maintaining continuous operations and protecting our resources in the event of a disaster or significant business disruption.
Procedures:

  • Identify critical business functions and the risks that could impact operations, including natural disasters, IT outages, and other emergencies.
  • Develop strategies to mitigate identified risks, focusing on maintaining critical functions and services during a disruption.
  • Document detailed business continuity and disaster recovery plans that outline steps to be taken before, during, and after a disruption to ensure quick recovery and continuity of operations.
  • Establish clear communication strategies to inform employees, clients, and stakeholders of disruptions and recovery progress.
  • Regularly test and update recovery plans to ensure they are effective and current. Conduct drills to prepare staff for actual disaster scenarios.
  • Continually review and improve the business continuity and disaster recovery plans based on new threats, lessons learned from tests and actual incidents, and changes in organizational structure or operations.